How to Fix HP DeskJet 2755e Printer Offline Error?

Wondering 'How to fix HP printer offline problem'? Printers are prone to run into the offline state out of the blue. Seeing your HP DeskJet 2755e printer offline may result from loose wires, incomplete configuration, driver issues, insufficient power supply, or network connection problems. Take immediate and effective steps based on the root cause of the problem.

However, sometimes, it is difficult to gather the info about the issue. Do not worry if you have no clue how to fix the problem - this write-up will help you out! Here, discover the top effective and evidence-based methods to bring your printer out of the offline state in no time.

Solution 1: Run the Diagnose & Fix

If your printer is facing an offline problem, then run the Diagnose & Fix to troubleshoot the problem. Follow-up steps will guide you on 'how to fix HP printer offline'.

• First of all, launch the HP Smart app on your device and go to the Diagnose & Fix.
  • On a Windows computer, go to the bottom left corner and select the Diagnose & Fix icon.
  • If you are using a Mac system, select Printers in the top menu bar, and then select Diagnose & Fix.

• Then, click on the Start button under your printer’s name.
• It will start looking for any problem with your device.
• Follow any instructions provided if the screen shows any problem.

• Check if the printer is online. Go to the next solution if the HP printer offline problem has not been resolved yet.

Solution 2: Reinstall HP Printer Drivers

If you are using outdated or corrupt drivers for your printer, then it could lead to an offline problem. In this case, reinstalling the printer driver might help fix the issue. Here is how you can do it.

• First and foremost, visit the official HP support web page and then navigate to the Software & Drivers page.
• After that, search for the suitable and latest driver for your HP DeskJet 2755e printer and then click on the Download option.

• Now, the download process will start; once the downloading is complete, double-click the downloaded file to extract the driver from a directory on your PC.
• Go to the chosen directory and run the driver by double-clicking on the .msi file.

• The installer prompt will appear on your screen, and then the drivers for your system will be updated.
• When the driver update process is complete, check the printer to confirm that it is working again.

Solution 3: Select Your Printer as Default

You can find your printer showing offline if you have not selected it as your default printing device. Use the below method to set the printer as the default and see if it helps fix the issue.

1. Navigate to the search box or Cortana on your device, search “Devices,” and open it.
2. On the Devices window, you are required to click on the “Printers & scanners.”
3. Look for the “Let Windows manage my default printer” option and make sure to uncheck it.
4. Now, choose your printer model name from the list. (You need to choose the printer showing “idle” or “online” if many are listed there.)
5. Then, select the Manage option.
6. Afterward, select the “Set as Default” option for your printer.
7. Finally, check the printer to confirm the offline issue is resolved.

Solution 4: Reset Your HP Printer

If your printer remains offline even after connecting, perform a factory reset using these steps.

1. First of all, ensure that the printer is on.
2. After that, remove the power plug and other wires from the printer and computer.
3. For a couple of minutes, leave everything untouched and then reattach them.
4. Next, turn on the printer and connect to your device.
5. Now, confirm if your device is still in an offline state.

Solution 5: Make Sure Your Printer Setup Is Done Properly

Your printer can be offline if its setup is not done properly. Follow the given simple steps to correctly set up the device to see how to fix HP printer offline​.

1. Before jumping into the setup process, you are required to download and install the HP Smart app on your device.
2. When you open the app, a Welcome to HP Smart screen will appear; select Accept All.
3. On the following screen, choose Set Up a New Printer.

• In addition, if you see the Add Printer option on the app home screen, click on it.
• From the available list of the printer, select your printer’s name to select it. (Follow the further prompts to complete the setup.)
• If you are unable to find your printer while using the wireless connection, then restore “Wi-Fi setup mode”; for that, navigate to Network Setup or Settings > Restore Network Settings from the printer panel.
• After that, reopen the HP Smart app and add the printer once again.
• See if the HP DeskJet 2755e printer is offline when the connection process is complete.

Final Words

By using these well-tailored methods on 'how to fix HP printer offline', you can quickly bring your printer online and start using it once again. Try these methods one after another to see if you are able to resolve the problem. Besides these solutions, make sure to check your network connection and printer compatibility. In addition, you should look for other solutions if the problem is not resolved yet.