Alex M.
Expert, 8 years of experience helping people like you
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If your printer is offline, you can try to get it back online by following these steps.
Step 1: Make sure that your printer is connected to your PC or network.
Step 2: Turn off your printer and then turn it back on after a few seconds.
Step 3: Change printer status from "Offline" or "Paused" to "Resume Printing" and Clear the Print Queue
Step 4: Restart your PC to refresh the system and connect again with the printer.
Step 5: Download and install the updated printer drivers, or consider reinstalling them.
Step 6: Ensure that the printer is set as the default printer on your PC.
Note: We offer free consultation for printer issues faced by users and if there is a requirement for any additional software we may charge you.
You can simply download our Windriver Tool to fix your printer driver issues. You may need a premium version of Windriver Tool to diagnose this issue yourself or ask our team of experts.
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Yes, printers require driver updates on a regular basis, and without the latest updates your printer might not function properly. Contact our team of experts to find out if your printer needs a driver update or not for better performance.