Brother

Resolve Brother Printer Offline Error on Windows & Mac Device

Brother printers are technology-pioneering devices. These printers are being used for homes, small offices, and big enterprises. Plus, printers seamlessly connect with both Windows and Mac devices to offer premium printing results. However, it is inevitable to get various minor or major issues as they are just machines. The most common issue the printers face is Brother printer offline error. Various minor or significant glitches can lead to this issue. It is necessary to immediately fix the offline issue and save the printer from further damage. Here are the potent solutions you can try for Windows and Mac devices. 

Causes of Brother Printer Offline Error on Windows/Mac 

There could be multiple causes to get the offline error in Brother printer. Here are some of the prominent causes of that. 

• The printer settings and configurations are not done correctly. 
• Samsung printer setup is not complete.
• Your printer is not properly connected to a power source, or the printer plug is damaged. 
• Outdated or incompatible printer driver. 
• The printer and computer are not within the range and several others. 

Steps to Solve the Brother Printer Offline Issue on Windows

Here are some methods you can try to troubleshoot the offline issue in your Windows device. Try all of these solutions individually and see which works for your printer. 

Method 1: Make Sure Not to Use the Printer in Offline Mode

Sometimes the printer is set on offline mode, that's why it shows offline. Here are the steps to fix this to get the printer back online. 

1. First, access the Control Panel and move to the Devices and Printers window.
2. Then, look for your Brother printer option and right-click on it. 
3. A list of options will pop up on the screen; select 'see what's printing.'
   
4. Now, select the Printer option on the top side of the window and check if the 'Use Printer Offline' deselect the option if it is selected. 
   
5. Once again, click on the printer option and then choose Cancel all documents. 

 Now, check if the offline problem has been resolved. If not, then try the follow-up solutions. 

Method 2: Set the Brother Printer as the Default Printer

Offline problems can also arise if you have not set the printer as default. Take a look at the following method to do that. 

1. Firstly, use the Windows search option to open the Control Panel. 
2. Next, you need to select the Devices and Printers option. 
3. When printer options come on the display, right-click on the Brother printer name. 
4. Then, click on the option Set as default printer from the list. 
   

After that, restart the printer and inspect if the printer has come online. If the issue persists, then contact our qualified experts via call or chat for more easy-to-follow solutions. 

Method 3: Update the Driver of Your Brother Printer

Outdated or faulty drivers are also key reasons to get offline errors. Below are the steps to update the printer driver manually. 

1. For the first step, open the Device Manager on your PC. 
2. After that, expand the print queue option by clicking on it. 
3. Then, right-click on your printer option and choose the Update Driver. 
   
4. When the next screen opens, select Browse my computer for driver software. 
5. Afterward, click on the next option. 
6. Now, follow the basic steps on the display to complete the update. 

If you are facing an issue in finding the update, then you can take our professional help to tackle this issue. 

Method 4: Restart the Print Spooler Service

You can stop and then restart the print spooler service to solve the Samsung printer offline error. 

1. Simultaneously press the Windows and R keys on the keyboard; the run command box will appear on the bottom left side of the PC display. 
2. In the command box search section, enter services.msc and push Enter. 
   
3. After that, select the printer spooler option from the service window.
   
4. Then, right-click on the print-spooler option and click on the stop option. 
5. Furthermore, open the File Explorer and browse to the following location- C:\Windows\System32\spool\PRINTERS. 
6. Go to the printer folder and select the files to Delete them. 
   
7. Head back to the print spooler option and restart it. 

Apart from restarting the print spooler service, you need to make sure that the start-up type of spooler shows Automatic. 

Note: If the Brother printer offline issue persists, then watching the following tutorial might help.

Steps to Solve the Brother Printer Offline Issue on Mac

You can try the following solutions and see if your Mac device has resolved the Brother printer issue. 

Method 1: Update the Samsung Printer Driver

Follow the below method to download the driver update from your Samsung printer. 

1. Begin with browsing the official website of Brother on your Mac.
2. After that, enter your printer's name/model number on the website and select Search. 
   
3. Next, click Downloads and choose the Operating System you use on your Windows device. 
4. Moreover, look for the most suitable and latest driver for your printer and download it. 
5. After that, complete the update installation by following the setup instructions. 

Try to print a copy of documents to test the printer's offline condition. If the offline error is not gone, move to the following method or visit printeroffline-error.com. 

Method 2: Uninstall and Reinstall the Printer Driver

On your Mac device, uninstall and reinstall the driver to get rid of the offline issue. 

1. Begin by going to System Preferences > Printer and Scanner. 
2. Choose your Brother printer and select the (-) sign to uninstall your printer. 
   
3. Restart the Mac device and download the new driver from the website. 
4. After that, complete the installation procedure of the driver.
5. Moreover, click on the Apple menu and choose System Preferences. 
6. After that, open the Printers & Scanners and click on plus (+) to choose Add Printer or Scanner. 
   
7. Lastly, select the Brother printer option and complete the procedure. 

Additionally, you can watch this YouTube tutorial to get more information on fixing the Brother printer offline issue on Mac https://www.youtube.com/watch?v=_LBK_GRfmQw